As consumers, we all know the frustration of receiving a product that doesn’t meet our expectations or doesn’t work as advertised. In these situations, a
Key Performance Indicators (KPIs) are important metrics that allow support teams to track their progress and measure their success. Here are some of the most
Helpdesk views are an essential part of any customer support team’s workflow. They allow agents to prioritize and manage customer inquiries efficiently. Here are some
Providing efficient and seamless customer support is crucial for customer satisfaction. By optimizing your helpdesk automations, you can significantly enhance your support operations, reduce response
When outsourcing support tickets, it’s essential to have a plan in place to ensure a smooth transition and continued quality service support. Below are some
As Helpdesks build article recommendation tools that work with an integrated help center, it has become more important to ensure that it’s efficient and user-friendly.
