In today’s consumer climate, customers expect an immediate response to questions. If they don’t get one, customers may take their loyalty elsewhere. Naturally, the longer
Proactive chat campaigns are a component of self-service automation tools which allow you to initiate a chat conversation with website visitors. It gives you the
The Gorgias Automation add-on is a subscription service that lets you provide basic answers right on your website, often without customers talking to an agent.
There are many online platforms available to help you keep track of customer contacts. Some are better than others. But, no matter how good a
Flow Builder is a feature of Zendesk that lets you build no-code custom bots and expand article suggestions. However, it requires you to switch from
We plan for certain ticket spikes, such as during the holidays or an upcoming sale. But an unexpected spike can snowball into a massive inbox
