Setting Your Outsourced Customer Support Provider up for Success
Working with a third-party customer service provider can deliver a massive ROI for your business. By outsourcing support, you can allocate internal resources to tasks such as product sourcing, improving logistics, and marketing. But, there are some pitfalls and roadblocks to avoid on your way to the best possible outcome. In this post, we will […]
The Big Picture of Great eCommerce Customer Support
According to HubSpot, four out of five customers will buy in the future from a brand that solved a problem through excellent customer support. Conversely, three out of five will never shop at a brand again if the support experience, no matter how small the issue, is poor. In this post, we will detail what makes a […]