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Jenny Li

Developing a Plan to Outsource Support

When outsourcing support tickets, it’s essential to have a plan in place to ensure a smooth transition and continued quality service support. Below are some

Tools
Jenny Li

Tips to Optimize Your Help Center

As Helpdesks build article recommendation tools that work with an integrated help center, it has become more important to ensure that it’s efficient and user-friendly.

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Jenny Li

AI and Customer Experience

“Is there an AI for that?” Yes, there probably is.  With how widespread AI has become, it was only a matter of time AI entered

Tools
Jenny Li

Optimize Your Helpdesk and Deliver Excellent Support

Delivering excellent customer support is crucial in building strong customer relationships and creating a positive brand image. SuperOffice, a software company specializing in customer relationship