Five Quick Tips to Quicker First Reply Times
First reply time, or FRT, is key to starting a customer support engagement off on the right foot. When a customer needs help, they may be experiencing frustration or aggravation. Acknowledging their needs and setting off to find a solution needs to happen as soon as possible. This article covers five steps you can take […]
An Introduction to Customer Support Channels for eCommerce Businesses
Customers now expect to contact the brands they buy from on their own terms. Gone are the days when a single email address or 800 number provided sufficient support coverage. It is more important than ever for eCommerce brands to have adequate support options for customers. A key part of providing great customers support comes […]