Tools
7 Ways to Reduce Ticket Backlogs
We plan for certain ticket spikes, such as during the holidays or an upcoming sale. But an unexpected spike can snowball into a massive inbox
May 21, 2022
We plan for certain ticket spikes, such as during the holidays or an upcoming sale. But an unexpected spike can snowball into a massive inbox
The average return rate in e-commerce is nearly 20% and can be as high as 40% depending on your industry. Returns happen for a variety
So you’ve started a Shopify store – Congratulations! It is exciting to try something new, especially when your new store can put a little money
The customer support industry has seen exponential growth in the last few years, with companies hiring more people to handle the increasing number of calls
Net Promoter Score, or NPS, is a key metric for measuring customer satisfaction with a brand. In fact, absent any other metric, NPS can give
Getting customer service right is a challenge. Even with the best team and the best training, there is still work to do. Having the right