Getting Started
Jenny Li

Customer Support KPIs 101

Key Performance Indicators (KPIs) are important metrics that allow support teams to track their progress and measure their success. Here are some of the most

Getting Started
Jenny Li

Best Practices for Setting Up Helpdesk Views

Helpdesk views are an essential part of any customer support team’s workflow. They allow agents to prioritize and manage customer inquiries efficiently. Here are some

Uncategorized
Jenny Li

Developing a Plan to Outsource Support

When outsourcing support tickets, it’s essential to have a plan in place to ensure a smooth transition and continued quality service support. Below are some

Tools
Jenny Li

Tips to Optimize Your Help Center

As Helpdesks build article recommendation tools that work with an integrated help center, it has become more important to ensure that it’s efficient and user-friendly.