Lenient Return Policies to Boost Customer Satisfaction and Repeat Order Rates
As consumers, we all know the frustration of receiving a product that doesn’t meet our expectations or doesn’t work as advertised. In these situations, a lenient return policy can make all the difference. But did you know that offering such policies can also benefit your business in significant ways? Here are some elements that a […]
Customer Support KPIs 101
Key Performance Indicators (KPIs) are important metrics that allow support teams to track their progress and measure their success. Here are some of the most common KPIs for support: By tracking these KPIs, support teams can identify areas that need improvement and implement strategies to better meet the needs of their customers.
Best Practices for Setting Up Helpdesk Views
Helpdesk views are an essential part of any customer support team’s workflow. They allow agents to prioritize and manage customer inquiries efficiently. Here are some best practices for setting up helpdesk views: Categorize tickets by priority Assign a priority level to each ticket based on the urgency and impact on the customer. This will help […]
Optimize Helpdesk Automations: Streamline Support for Better Customer Experiences
Providing efficient and seamless customer support is crucial for customer satisfaction. By optimizing your helpdesk automations, you can significantly enhance your support operations, reduce response times, and improve overall efficiency. In this article, we will explore strategies to optimize your helpdesk automations and take your support capabilities to the next level. Implement Ticket Routing Develop […]
Developing a Plan to Outsource Support
When outsourcing support tickets, it’s essential to have a plan in place to ensure a smooth transition and continued quality service support. Below are some tips that we’ve put together based on our years of experience partnering up with hundreds of brands. Set up a centralized helpdesk. Before outsourcing tickets, ensure there are tickets being […]
Tips to Optimize Your Help Center
As Helpdesks build article recommendation tools that work with an integrated help center, it has become more important to ensure that it’s efficient and user-friendly. Here are some simple tips to ensure that your Help Center is serving your customers as well as it should: Simplify Navigation Make sure your help center is easy to […]
AI and Customer Experience
“Is there an AI for that?” Yes, there probably is. With how widespread AI has become, it was only a matter of time AI entered the customer experience space. Here’s a few examples of questions we’ve been asked in the last few weeks: We don’t have all the answers, but here’s our take on how […]
Optimize Your Helpdesk and Deliver Excellent Support
Delivering excellent customer support is crucial in building strong customer relationships and creating a positive brand image. SuperOffice, a software company specializing in customer relationship management, released research with these key findings based on how 1000 companies performed in 2023. You can optimize your helpdesk and get ahead of your competitors by doing just a […]
Using your CX insights to build better products
Your Customer Experience team has the closest connection to your customers and have valuable insights that can improve your product. Here is what we recommend to get the most out of your customer interactions and build better products. Involve your CX team in the product development process As you’re expanding your services and products, it’s […]
4 Ways to Generate Revenue Through Your CX Team
There are several ways to generate revenue through your CX (Customer Experience) team, whether you are handling things internally or through a BPO. Upselling & Cross-selling Your CX team can be trained to identify upsell or cross-sell opportunities when a customer reaches out. By doing this, your CX team can increase the value of each […]