Macros as a Productivity Multiplier
Macros, known also as saved replies, templates, or scripted responses, are one of, if not the most important feature in any helpdesk. They are crucial if you’re to scale your customer service organization, which needs to happen as any business grows. Here are a few things, ordered by difficulty level, to maximize the value of […]
ADA Compliance Solutions
What is ADA Compliance? ADA refers to the Americans with Disabilities Act, a broad piece of legislation that covers a lot of different aspects of accessibility for people with disabilities. The DOJ has made two affirmations (most recent in 2022) that websites are places of public accommodations and thus must comply with ADA III. Why […]